ICMI Announces Program for 2017 Contact Center Expo & Conference in Orlando


icmi2017The International Customer Management Institute (ICMI), an industry leader for more than 30 years, today announced a robust new program for its 2017 Contact Center Expo & Conference.

As the number one event for contact center professionals, the 2017 Contact Center Expo & Conference will help professionals discover best practices for their contact centers and new ways to deliver world-class customer service in this complex and ever-changing world set with progressing expectations.

The ICMI Contact Center Expo & Conference takes play May 22-25 in Orlando, FL. For more information and to take advantage of early bird pricing, please visit: ICMI.com/CCExpo  Read more

ICMI Releases Research Report: How to Create a Flawless Call Center Customer Experience


call41 The International Customer Management Institute (ICMI) today announces its recently released whitepaper, 3 Insider Perspectives on Removing the Roadblocks to an Effortless Customer Experience. Sponsored by Genesys and Zendesk, the research calls on the unique insider perspectives of key stakeholders to envision the exemplary call center experience.  Read more