qualfrostQualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced today that its “contact center in the neighborhood” approach is the focus of a recently published Frost & Sullivan white paper.

An Emerging Model in BPO: The Contact Center in the Neighborhood explores how Qualfon’s innovative strategy in Manila, Philippines is making lives and business better by cultivating a culture of employee engagement that drives competitive advantage through lower attrition and absenteeism and higher performance. Read more

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