business, technology and call center concept - friendly female helpline operator with headphonesGenesys® is hosting a live webinar on November 16th to discuss how a cloud contact center suite can be a key tool in helping customer experience professionals modernize their customer engagement roadmaps and address customer demands for choice in communication methods via mobile, web, social, self-service and even video.

Presenting this one-hour interactive discussion is Mary Wardley, Vice President of Enterprise Applications at IDC, whose in-depth involvement with leading IT groups yields a valuable real-world perspective to traditional market analysis. Together with Genesys, Ms. Wardley will discuss cloud contact center and customer trends, and what steps to take to embrace the future in the cloud—much of which is already happening today.  Read more

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