notafrostMajor contact center service providers (CCSP) in Latin America have realized that cost-based competition, reflecting a cost-reduction value proposition, represents an unsustainable business model with decreasing profit margins.

As such, many providers are moving toward strategic high value-added services offerings through diversifying their service portfolios and providing several back-end services, such as technology-based solutions, finance & accounting, software & development, and strategic consultancy for clients.  Read more