CCN – Call Center News, winner of the BID World Quality Commitment Award in Paris 2016


Paris hosted this year’s BID World Quality Commitment Convention, where professionals and business leaders from around the world gathered to recognize excellence and success. In particular, the convention celebrated quality in business and operations. Award winners demonstrated commitment to the criteria of the QC100 TQM Model, which helps bolster customer satisfaction and cost efficiency across all areas of operation.

Among this year’s winners, Elsa Basile and Alejandro Rey of CCN – Call Center News, from Argentina, received the World Quality Commitment Award in the Gold Category at the BID Quality Convention in Paris. The organization has made huge strides this year as a leader not only within its sector, but also in Argentina. The Award came as an ideal way to celebrate this past year’s successes while looking forward to putting quality first in the year to come.

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From left to right: Prof. Dr. Alfonso C. Casal, Scientific Director of BID, Jose E. Prieto, President and CEO of BID, Elsa Basile, Editorial Director of CCN – Call Center News, Alejandro Rey, Director of CCN – Call Center News, Norman Ingle, President of the Quality Mix and Devin Savage, Head of Quality Research.

CCN – Call Center News won the World Quality Commitment Award in the Gold category in Paris in the presence of leaders and representatives from 43 countries at the World Quality Commitment Convention. The prestigious award is presented in recognition of business excellence and innovation. From left to right: Prof. Dr. Alfonso C. Casal, Scientific Director of BID, Jose E. Prieto, President and CEO of BID, Elsa Basile, Editorial Director of CCN – Call Center News, Alejandro Rey, Director of CCN – Call Center News, Norman Ingle, President of the Quality Mix and Devin Savage, Head of Quality Research.

Alejandro Rey stood before the gathering of international leaders, sharing the company’s achievements to date as well as its future ambitions and goals. Despite the difficult current global economic climate, CCN – Call Center News strives to excel in quality each day, creating a competitive advantage in its industry. For this reason, CCN – Call Center News won the 2016 BID World Quality Commitment Award in Paris. The Award is presented by BID to those companies and organizations from around the world that best adhere to excellence and innovation in their practices, putting quality first at all levels of organization.   Read more

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