Based on its recent analysis of the contact center applications market, Frost & Sullivan recognizes inConcert with the 2016 Latin American Frost & Sullivan Award for Enabling Technology Leadership. inConcert’s well-timed market entry and launch of proprietary solutions quickly established it as a trailblazer in the contact center space.
Its success at a time when the omnichannel and the cloud contact center industries were still nascent has won it considerable acclaim as an innovative, transparent, and valued application provider for the contact center market. inConcert entered the market as one of the few companies in the world to have launched its own full Internet Protocol (IP) contact center platform; interestingly, it has never deployed a non-IP system. Read more