genesys_hqGenesys, the market leader in omnichannel customer experience and cloud contact center solutions, is hosting a live webinar on October 26 that provides a blueprint for businesses looking to migrate to a contact center as a service solution. Presenting an insider view of his own company’s recent transition to the cloud is Doug Kaplan of InfoArmor, an industry-leading provider of identity protection solutions and elite cyber intelligence services.  Read more