customer-journey-transformation-graphicGenesys® , the market leader in omnichannel customer experience and contact center solutions, announced at the opening day of its annual Genesys G-Force 2016 user event that it has been recognized as a “Leader” in two new reports from Forrester Research.

Genesys was among the companies that Forrester invited to participate in two new independent research reports that evaluated the most significant software vendors in contact center interaction management.  Read more