Cisco and Salesforce entered into a strategic alliance through which they will offer integrated products to businesses. The two companies will jointly develop and market products that join Cisco’s collaboration, IoT and contact centre platforms with Salesforce Sales Cloud, IoT Cloud and Service Cloud.
Cisco and Salesforce will natively integrate Cisco Spark and WebEx into Sales Cloud and Service Cloud via the Salesforce Lightning Framework. With this integration, joint customers will be able to communicate in using chat, video, and voice without leaving Salesforce or having to install a plug-in, eliminating the hassle of toggling between apps. Cisco Jasper and the Salesforce IoT Cloud will also be integrated to provide visibility, control and recommended customer actions for connected devices, providing businesses with a more comprehensive and intelligent view of their IoT services. Read more