The International Customer Management Institute (ICMI) today announced its new Contact Center Expo & Conference track listing as well as additions to its Advisory Board. ICMI has incorporated an all new outline of conference tracks to ensure the latest industry trends and topics are covered for its 2017 event.
Each theme has been carefully chosen to align with the engaging conference programming guided by ICMI’s seasoned Advisory Board. The organization is now accepting speaker proposals for the 2017 Contact Center Expo & Conference, specifically seeking case studies, best practices and expert insight around the challenges, opportunities and trends in customer management. Read more