US call centre software maker Genesys to buy Interactive Intelligence for $1.4 bn


Genesys Telecommunications Laboratories, a call centre software maker, yesterday struck a deal to buy rival Interactive Intelligence Group Inc for about $1.4 billion.  Genesys, whose clients include online payment processor PayPal and Red Hat, is offering to pay $60.50 per share, a 36-per cent premium to Interactive’s 28 July closing price.

The California-based company plans to fund the deal through a combination of cash on hand and debt.  Genesys was acquired in 2012 by private equity firms Permira Funds and Technology Crossing Ventures from Alcatel-Lucent for $1.5 billion. Genesys said that the Interactive deal will accelerate its cloud and on-premise product portfolios. Based in Indiana and with more than 2,000 employees worldwide, Interactive is a global leader of cloud services designed to help businesses worldwide improve service. It has 150-plus pending patent applications and more than 6,000 customers globally.   Read more

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