Liquid Voice enhances flexibility and quality management processes for the contact centre with Smart Interactions


Liquid Voice has launched Smart Interactions, an innovative new contact centre quality management platform. Built from the ground up to meet the rapidly evolving contact centre market, Smart Interactions is modular and includes speech analytics and agent engagement tools to help centre managers deliver more effective training and meet key customer satisfaction metrics.

It also offers advanced reporting tools that help managers review team performance and take positive actions to improve productivity.   Read more

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