Dubai Police receives numerous calls every year, emergency and non-emergency, creating a potential challenges to efficient and effective delivery of a critical service. In order to have a streamlined response strategy, the firm had separated their emergency and non-emergency contact center so that response times for emergencies could be minimized as much as possible.

However, the non-emergency contact center is also a crucial service, and the police has implemented Unision customer experience management solution to effectively manage the large volume of queries it receives.  Read more