Genesys in bid to buy Avaya’s call center business – sources


Genesys Telecommunications Laboratories Inc., a U.S. provider of call center software, is in talks to acquire the contact center business that its peer Avaya is hoping to sell for more than $4 billion, according to people familiar with the matter.

The deal would create a call center technology powerhouse in the face of intensifying competition from Cisco Systems Inc., Huawei Technologies Co Ltd and Mitel Networks Corp. The sale would also see Avaya, one of the world’s biggest providers of telephony systems, shed a major art of its business to cope with its debt pile, which has grown to $6 billion.  Read more

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