Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, is announcing that Grupo SM, a publishing group in Spain and Latin America, has implemented its Altitude Workflow solution, achieving better, more efficient customer service while better managing company resources. Integration of internal processes across company departments ensures efficiency.

The publisher has adopted the Altitude Workflow solution aiming to integrate customer contact channels, integrate the front and back office and achieve more efficiency in customer service and in managing existing resources. Read more