The 104 Health Advice Call Centre does not only counsel distressed farmers and stressed-out adolescents, but also has to attend to a minimum of 20 calls daily from its own health workers, complaining about drug shortage, lack of drinking water at rural hospitals and delay by doctors in treating patients.
The call centre has attended a whopping 24.46 lakh calls since it became operational in 2012. In the financial year 2015-16, the call centre received as many as 11,281 grievance calls and another 65,623 calls seeking blood. A majority of the calls were from Accredited Social Health Activists (ASHA), health workers and ambulance drivers, enquiring about their “benefit” payment. Read more