Smartmedical’s Vocal Emotion Recognition Technology Improves the Conversion Rate for Outbound Telemarketing


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Smartmedical Corp. and TMJ announce the results of their collaborative research project that began in February 2015. The results of the project confirm that Smartmedical’s Smart Call Center System, equipped with its proprietary vocal emotion recognition technology Empath, has successfully improved the conversion rate for outbound telemarketing.

“We started our collaborative research in order to verify whether our vocal emotion recognition technology is efficient for call center quality management. After 18 months of research, we found that our Smart Call Center System has improved the conversion rate for outbound telemarketing. We consider this a huge success,” says Takaaki Shimoji, a Smartmedical Corp. board director. Read more

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