In 1986, TeleVoice wanted to explore the use and benefits of interactive voice response (IVR) technology. Today, the customized call center solutions provider celebrates 30 years of meeting the needs of servicers and other financial institutions.
Here are some of the issues the company faced in 1986 in #Throwback Thursday style:
- The breakup of then telecommunications giant AT&T opened the door for new companies to enter the industry and garner market share with technology for the market.
- The biggest challenge was the high number of rotary phones still in use.
- Systems were rudimentary and scripting was clumsy.
As consumer acceptance of IVR progressed, TeleVoice has become recognized in the industry as a leader in call center solutions with IVR systems that are well designed and easily navigated. Read more