eLoyalty, part of TeleTech Technology, has released version 10.6.3 of its Cisco-Powered Hosted Collaboration Solution/Contact Center as a Service (HCS/CCaaS) cloud offering. This is the second major release of the product, which uses the Cisco Unified Contact Center for Enterprise (UCCE) as its base, for 2016.

eLoyalty’s HCS/CCaaS offering combines Cisco’s cloud contact center technology platform with eLoyalty’s contact center management applications. Together, these technologies act as a central contact center infrastructure optimized to deliver exceptional service at a lower cost across all communication channels…  Read more