callprovincianet

CallMiner, the leader in speech and customer engagement analytics solutions, announces a significant improvement in the CallMiner Eureka speech-to-text recognition engine. Already delivering the industry’s fastest speed to intelligence in customer engagement analytics, the upgraded recognition capability delivers up to 80-90% word recognition accuracy, with improved performance for low fidelity call recordings, up to 10x real-time processing speed, support for over 20 languages and dialects, and other advanced speech recognition capabilities. Faster insights translate into faster improvements in contact center performance, customer experience and satisfaction, compliance adherence and sales performance.  Read more

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