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Mitel® , a global leader in real-time business, cloud and mobile communications, was awarded Technology Partnership of the Year alongside its customer Red Funnel, the “Original Isle of Wight Ferry Operator.” The announcement was made at the London & South East Contact Centre Awards in May.

With the mobile-first nature of today’s consumer, Red Funnel increasingly found that customers were using new channels, such as social media, to interact with its brand. When it became apparent that its existing voice-only and reactive call center setup was no longer meeting the needs of the business, Red Funnel recognized the need to turn its call center into a more proactive, multi-channel customer engagement platform. Read more

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