Based on its recent analysis of the contact centres market, Frost & Sullivan recognizes Horizon Contact Centers with the 2015 Kenyan Frost & Sullivan Award for Competitive Strategy Innovation and Leadership. The company has leveraged a service diversification and distinct operational strategy to become one of the leading business process outsourcing (BPO) and contact centre providers in Kenya.
Despite being identified as one of the six pillars of the ‘Vision 2030’ Plan and gaining the attention of foreign investors, the contact centre industry in Kenya is struggling with several issues including poor infrastructure, limited client pool, and high attrition. Horizon stands apart from the competition, having addressed these challenges and exhibited strong overall performance. Read more