Interactive Intelligence Positioned as a Leader in the Magic Quadrant for Contact Center Infrastructure, Worldwide Report


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Interactive Intelligence Group Inc. (Nasdaq: ININ), a global leader of cloud services for customer engagement, communications and collaboration, has been positioned as a Leader in the Gartner 2016 Magic Quadrant for Contact Center Infrastructure, Worldwide.

“This is our eighth consecutive time positioned as a Leader in the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide,” said Dr. Donald Brown, Interactive Intelligence founder and CEO. “We believe this long-standing position reflects our progress toward our mission of becoming the world leader in the customer engagement market. With a 15 percent increase in revenues last year, a record number of new customers this past quarter, and traction of our latest cloud contact centre service exceeding even our own high expectations, we’re excited to continue accelerating the reinvention of the customer experience.”  Read more

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