ICMI UPMC Health Plan

The International Customer Management Institute (ICMI) today announced recipients of the 12th annual Global Contact Center Awards. Both winners and nominees of the awards were honored during the ICMI Contact Center Awards Party, held in conjunction with the ICMI Contact Center Expo & Conference this week inLong Beach, CA. “The ICMI Global Contact Center Award ceremony is always a wonderful celebration of the industry’s best and brightest talents and this year’s event was no exception,” said Justin Robbins, Community Director at ICMI.

“These winners emerged from a record sized number of entrants and battled a particularly fierce field of competition.  They represent nothing short of excellence and are truly pioneers in the contact center industry.  It was my honor to celebrate with all of the finalists and I’m excited to watch each of them thrive in this new era of customer experiences.”   Read more