Inaya Medical Center Transforms Customer Engagement with Viacomms and Avaya

Medical discussion at hospital with patientInaya Medical Center, a multispecialty clinic in Salmiya providing critical care services, is collaborating with Viacomms Telecom and Avaya to transform its contact center operations. Specialty Medical Center in Kuwait Implements State-of-the-Art Contact Centre to Streamline Patient Care. The Avaya Customer Engagement solution provides Inaya patients with a seamless, personalized interaction experience across multiple communication channels, and helps ensure all queries are automatically routed to the right agent.   Read more

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