Connect First has announced the launch of Reporting Studio, a reporting tool that enables users to monitor contact center performance.  Reporting Studio empowers users to make critical contact center operations decisions with accuracy.  Customizable tools allow users to measure performance, gain operational insights and improve KPIs. To accompany the product launch, the cloud based contact center software company announced unlimited data storage to provide customers additional protection and business opportunity. The company now stores all data for the lifetime of customerRead more