Culture is to a company as community is to a city: it’s built on values, innovation, serendipity, participation and upward mobility to attract smart startups and form a creative class. This is the mantra used byTony Hsieh, Chief Executive Officer at Zappos, and the 2016 CCW Game Changer Keynote speaker at IQPC’S 17th Call Center Week Conference + Expo this June 27 – July 1 in Las Vegas. “Our number one priority is company culture. Our whole belief is that if you get the culture right, most of the other stuff like delivering great customer or building a long-term brand will just happen naturally on its own,” Tony Hsieh said.  Read more