inContact Inc.  today announced a leading technology services provider will replace their outdated and inflexible on-premises contact center system by moving 500 agents to the inContact customer interaction cloud solution. The easy-to-use and flexible solution will allow the company to adapt quickly and add agents and additional capabilities as needed. inContact’s new customer will implement the multi-channel Automatic Call Distributor (ACD) and fully integrated Interactive Voice Response (IVR) solutions. The ACD offers a universal queue for all multichannel interactions allowing the company to support clients over their preferred communication channel including voice, text messaging, chat, email and social media. Read more