coagWe live in a world where customers are king and convenience is their queen. Customers have more channels and choices than ever before, which means today’s organizations need to move beyond customer prioritization and into the prediction. IQPC’S 17th Call Center Week Conference + Expo this June 27 – July 1 in Las Vegas is the no. 1 customer-care event for attendees to source the tools to deliver on the kind of service that drives loyalty.  Read more