call-center559

Water Corporation in Western Australia has gone live with the omnichannel customer engagement software suite, Customer Interaction Center™ (CIC) from Interactive Intelligence Group Inc. (Nasdaq: ININ). Water Corporation is using CIC to automatically route and manage its inbound and outbound calls to speed service and help contact centre agents deliver a more personalised customer experience for the more than 800,000 calls they receive each year.  Read more

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