BT hires 1,000 UK call-centre staff in pledge to improve poor customer service


BT

BT is bringing 1,000 call centre jobs back to Britain as part of an £80m bid to improve its poorly-rated customer service operations. The company, which has 72,000 employees, has used call centers in Bengaluru and Delhi since 2003, but is moving operations back to the UK after customers said they preferred speaking to British workers. BT has previously promised that 80pc of phone calls made by its customers would be answered by a UK-based adviser by the end of the 2016, up from the current level of 50pc.  Read more

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