ICMI Announces New Program for 2016 Contact Center Expo & Conference Highlighting the Rise of Customer Experience


icmicc The International Customer Management Institute (ICMI), an industry leader for more than 30 years, today announced a robust new program for its 2016 Contact Center Expo & Conference surrounding the rise of customer experience. As the highest rated event for contact center professionals, this year’s event will help professionals discover best practices for their contact centers and new ways to stay ahead of rising customer expectations.  Read more

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