CX Network has published an exclusive report detailing the key trends and challenges within customer experience in the past 12 months and what this means for CX leaders in 2016.

The brand new report, The Evolution of Customer Experience in 2015, provides insight into the key trends, challenges and investment priorities of customer experience leaders from the last 12 months and how this is shaping the CX landscape for 2016. Drawing additional insights from the annual global CX Network survey of nearly 700 CX practitioners, the key investment priorities for the wider industry in 2016 to emerge include customer loyalty and retention (34%), CRM (30%), and online customer experience (28%)  Read more