Transera, the Contact Center Performance Company, today announced that BizReach, a high growth membership-based outplacement firm, has deployed the company’s Global Omni-Channel Contact Center integrated with Salesforce in its Japan-based operations.
Prior to working with Transera, BizReach relied on a web-based solution for managing its contact center operations. Yet, the system frequently experienced problems integrating customer records from the existing database, and customer calls were often disconnected or lost prior to resolution. These issues negatively impacted customer satisfaction rates and increased the overall cost of maintaining the contact center. Read more