HP Workforce Optimization Helps Enterprise Contact Centers Drive More Successful Customer Interactions


Several years ago, HP restructured the company’s practice and focused on contact center offerings, resulting in the development of the HP WFO Software group. With 24 current technology patents in the contact center arena thus far, HP has built its practice through acquisitions, internal technology innovation, and a wealth of experience running contact centers of their very own. Among the key acquisitions that have bolstered HP’s contact centers portfolio are HP Qfiniti, a suite that provides call recording and monitoring, as well as HP Explore, a product that offers advanced speech analytics capabilities.  Read more

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