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More than ever, European enterprises and governments understand the benefits of partnering with business process outsourcing (BPO) providers for their customer contact needs, and today there is an array of pan-European and regional providers to choose from. Decision-makers need to assess BPO providers carefully in order to make optimal investments that best address their specific needs. New analysis from Frost & Sullivan, 2015 Europe Contact Centre Outsourcing Buyer’s Guide finds that the market earned revenues of €14.04 billion in 2014 and estimates this to reach €16.48 billion in 2019.  Read more

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