ininedificioInteractive Intelligence Group Inc. (Nasdaq:ININ), a global provider of software and cloud services for customer engagement, unified communications and collaboration, has been named a Leader in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution 2015-16 report. “[Interactive’s] advantages are also apparent to its customers, which cited skills-based routing, the flexibility of the platform, and global presence among the reasons they selected the vendor.”  Read more

CCN Digital; online magazine dedicated to the contact center industry & BPO
CCN Digital; online magazine dedicated to the contact center industry & BPO

http://www.callcenternews.info/

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