Revista Digital & Digital Magazine "Reseñas y Fotos de los Artículos y opiniones aparecidos en Callcenternews sobre la industria de los centros de contacto"
Proactive intelligent livechat: People and technology means synergy
In an earlier blogpost on Natalie Schwirtz of dutch outsourcer Cendris we mentioned the nomination for a National Contact Center Award. Since it turned out that they actually won this prestigious Award we return to Natalie once more, to learn more from this Case which is about online customer service. Read more